Sending automatic emails to internal team members when the ticket move stages

Question

Hi,
We are using Helpdesk for internal tracking of our clients' tickets.
One of our team members create the ticket and move it through different stages.
I would like all our team members to receive notification email when a ticket is created and whenever there is a movement in stages. I have tried to add the email addresses in Email Configuration as below
To (Emails)
To (Partners)
Cc
Reply To
But, we are not receiving the email notifications.
Please advise what have I missed?
Thanks

Bhushan vagh · Accepted Answer

hey
go to settings >> technical >> emails >> check your mail try to resend it if still had problem
then
go to settings >> technical >> outgoing mail server >>open record and click on test button >> if everything fine

Aung Pye Tun · Answer

Thank you for your answers but I am still lost and can't get it to work. Anyone could do a zoom call and guide me? Thanks a million. Or, is there a way to get Odoo support?

Ajin A K · Answer

Hi,
Verify that the email server settings (SMTP server, port, username, password) are correct.
Test the email configuration by sending a test email.
Check if there are any email delivery restrictions or blacklists in place.

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